Account Manager III

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

We are seeking a dynamic and experienced Senior Account Manager to oversee and grow relationships with key strategic partners in the fintech space. This high-visibility, customer-facing role is responsible for managing and expanding critical partner accounts, ensuring business growth, and delivering a superior customer experience.

The Senior Account Manager will be the primary point of contact for partners, leading customer meetings, quarterly business reviews, and contract negotiations to drive long-term success. In addition, they will oversee day-to-day accountability, issue resolution, and ongoing partner maintenance to ensure seamless operations and sustained revenue growth.

• Serve as the primary relationship manager for key strategic fintech partners, ensuring alignment with business objectives.
• Lead customer meetings, quarterly review meetings (QBRs), and executive-level discussions to drive engagement and strengthen partnerships.
• Secure contract extensions, term renewals, and expanded agreements to ensure long-term revenue growth and strategic alignment.
• Oversee day-to-day account management, including operational support, issue resolution, and escalation handling to maintain strong partner satisfaction.
• Develop and execute strategic account plans to identify growth opportunities, expand product adoption, and optimize partner performance.
• Collaborate with cross-functional teams (including product, legal, finance, and operations) to drive initiatives that enhance partner success.
• Analyze partner performance data, financial trends, and market insights to drive data-informed decision-making.
• Act as a trusted advisor to partners, providing strategic recommendations and proactive solutions to maximize account value.
• Ensure compliance with contractual obligations, industry regulations, and internal policies.
  

• 5+ years account management experience.
• Bachelor's degree preferred or relevant account management/similar experience.
• Must be willing to travel up to 20%.
• Proven ability to manage high-value partnerships and drive contract negotiations.
• Strong track record of delivering revenue growth and expanding strategic relationships.
• Exceptional communication and presentation skills with experience engaging senior executives and key decision-makers.
• Ability to navigate complex customer needs, problem-solve, and drive proactive solutions.
• Experience working cross-functionally with internal teams, including product, legal, finance, and operations.
• Data-driven mindset with proficiency in forecasting, reporting, and financial analysis.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program Tier III #LI-SO1